Effective Date: 2025
Splash Mobile Washing was built on a simple belief: a vehicle isn't just clean when it's washed — it's restored to how it felt the day you first got the keys. Every appointment reflects that standard, from the products we use to the professionalism of our technicians.
These Terms of Service exist to protect that experience for every customer we serve — setting clear expectations around booking, scheduling, and service so that nothing gets in the way of the White Glove experience you're paying for.
By scheduling service, accepting an estimate, paying a deposit, signing an invoice, approving services electronically or in person, or allowing Splash Mobile Washing to perform work, the Customer acknowledges and agrees to these terms.
Appointments with Splash Mobile Washing are considered confirmed once the Customer:
Once an appointment has been confirmed, Splash Mobile Washing reserves dedicated time, labor, equipment, and resources specifically for that customer.
Customers are responsible for providing accurate contact information, vehicle information, service location, and any details that may affect the requested service.
A non-refundable booking deposit may be required for: appointments totaling $200 or more, specialty services, ceramic coatings, paint correction services, fleet accounts, commercial services, large vehicles, appointments requiring significant travel, multi-day services, or any appointment requiring extensive preparation.
Deposits are applied toward the final service invoice and reserve the Customer's appointment time, allowing Splash Mobile Washing to prepare necessary products, equipment, labor scheduling, and resources.
If the Customer provides proper cancellation notice and requests a reschedule, the deposit may be transferred one time to a new appointment date at the discretion of Splash Mobile Washing. Deposits are not refundable for cancellations, no-shows, or customer-related circumstances preventing completion of service.
All estimates are based on information provided by the Customer and the visible condition of the vehicle at the time of estimating. Final pricing may change if the vehicle condition differs from what was originally described.
Additional charges may apply for conditions including but not limited to: excessive dirt or contamination, heavy pet hair, excessive stains, smoke or odor removal, biohazard conditions, sand, mud or debris, paint contamination, excessive trash, additional labor requirements, or specialty products or treatments.
Splash Mobile Washing will communicate additional charges whenever reasonably possible before performing additional work. By approving service, the Customer authorizes Splash Mobile Washing to complete the agreed services and any approved additional services.
Splash Mobile Washing requires a minimum of 24 hours' notice for cancellations or appointment changes.
Cancellations or rescheduling requests made with less than 24 hours' notice may result in loss of booking deposit, cancellation fees, travel fees, dispatch fees, product preparation fees, or labor costs associated with the reserved appointment.
Same-day cancellations or failure to appear may be charged up to the full reserved service amount. Splash Mobile Washing understands that emergencies happen and reserves the right to review individual circumstances.
Crew Dispatch & No-Show Policy — Once technicians have been dispatched or arrive at the scheduled service location, the appointment is considered active and in progress. If the service cannot be completed due to customer-related circumstances — cancellation after dispatch, customer unavailable, vehicle inaccessible or not present, vehicle not prepared as required, another provider completed the work, unsafe conditions, or any other circumstance preventing completion — the Customer agrees to pay the reserved service amount, applicable travel fees, dispatch fees, preparation costs, and products/materials reserved specifically for the appointment.
Service Access Requirements — For mobile appointments, the Customer agrees to provide safe and legal access to the vehicle, adequate workspace, access to keys when required, a working exterior water spigot and standard electrical outlet (110V) accessible within reasonable proximity of the service location, a safe environment for technicians, and any previously agreed utilities or requirements.
If water or electric access is unavailable at the time of service and was not disclosed prior to dispatch, Splash Mobile Washing reserves the right to charge a dispatch fee, reschedule the appointment, or provide service using onboard water/power resources at an additional charge, at the Company's discretion. Splash Mobile Washing reserves the right to refuse service if the location creates unsafe working conditions.
Vehicle Drop-Off & Pickup — Customers are responsible for arranging transportation after dropping off their vehicle unless otherwise agreed. Customers will be provided an estimated completion timeframe, which may change due to vehicle condition, additional services, weather, product curing times, or circumstances outside the Company's control. Vehicles must be picked up within the agreed timeframe.
Key & Access Authorization — By providing keys, access codes, or vehicle access, the Customer authorizes Splash Mobile Washing to move the vehicle as necessary, inspect it, perform approved services, test vehicle functions when necessary, and store it securely. Customers must disclose any known issues, special instructions, or concerns before service begins.
Vehicle Security & Overnight Storage — Splash Mobile Washing takes reasonable precautions to protect customer vehicles while in our possession. Vehicles receiving specialty services, coatings, paint correction, or multi-day services may remain onsite overnight. Customers authorize Splash Mobile Washing to securely store vehicles until services are completed and payment obligations are fulfilled.
Storage & Extended Stay Fees — Vehicles not picked up within the agreed timeframe may be subject to storage fees. Vehicles may not be released until all balances, approved services, storage fees, and applicable charges have been paid in full.
Splash Mobile Washing may complete a vehicle inspection and photograph the vehicle before beginning service. Customers acknowledge that detailing may reveal existing conditions that were previously hidden by dirt, contamination, or buildup.
Splash Mobile Washing is not responsible for pre-existing conditions including paint chips, scratches, clear coat failure, oxidation, faded paint, cracked trim, loose emblems, damaged plastics, worn leather, torn upholstery, or previous repair defects. Detailing services improve appearance but do not repair structural or manufacturer defects unless specifically stated.
Splash Mobile Washing takes reasonable precautions when servicing vehicles; however, vehicles contain complex mechanical, electrical, and electronic systems. Splash Mobile Washing is not responsible for failure of window regulators, door locks, sensors, backup cameras, radios, touch screens, alarm systems, electrical components, batteries, or aftermarket equipment. Customers must disclose known mechanical or electrical issues before service.
Customers are responsible for removing all personal belongings and valuables from the vehicle prior to service, including cash, jewelry, electronics, firearms or weapons, important documents, medications, and personal items of significant value.
Splash Mobile Washing is not responsible for lost, stolen, damaged, or misplaced personal property left inside a vehicle before, during, or after service. Any items left inside the vehicle remain the responsibility of the Customer. Splash Mobile Washing reserves the right to remove and safely set aside items that interfere with the completion of service; removed items will be returned whenever possible.
Due to health and safety concerns, additional fees may apply, or service may be refused, for vehicles containing blood or bodily fluids, human or animal waste, vomit, mold, drug residue, used needles, hazardous chemicals, pest or insect infestations, or other unsafe conditions.
Customers must disclose any known biohazard concerns before service. If unsafe conditions are discovered after service begins, Splash Mobile Washing reserves the right to stop work until the situation can be safely addressed. Additional charges may apply for specialized cleaning procedures, protective equipment, disposal requirements, and additional labor.
Standard package pricing applies to vehicles maintained within normal expected conditions. Additional charges may apply for excessive conditions, including heavy pet hair or shedding, deep stains, food/beverage spills, smoke or marijuana odors, mold or mildew, excessive trash, sand or mud buildup, construction debris, tree sap, road tar, paint overspray, industrial fallout, severe water spots, heavy bug contamination, severe oxidation, additional extraction requirements, or additional labor/specialty products.
Splash Mobile Washing will communicate additional charges before performing additional work whenever reasonably possible. The Customer authorizes additional work once approved verbally, electronically, or through written confirmation.
Splash Mobile Washing prepares professional-grade products, equipment, tools, towels, chemicals, and supplies specifically for each scheduled appointment, including vehicle-specific products, detailing chemicals, microfiber towels, brushes, extractors, steam equipment, specialty tools, protective equipment, and labor scheduling.
If an appointment is canceled with insufficient notice, canceled after preparation has begun, or cannot be completed due to Customer-related circumstances, the Customer may be responsible for costs associated with preparation, materials, and reserved resources.
Because Splash Mobile Washing provides mobile detailing services, weather conditions may affect scheduling. Splash Mobile Washing reserves the right to reschedule services due to unsafe conditions including lightning, severe storms, heavy rain, high winds, extreme temperatures, freezing conditions, or other unsafe work environments.
If weather prevents completion of service, Splash Mobile Washing will work with the Customer to reschedule at the earliest available opportunity. Weather-related rescheduling initiated by Splash Mobile Washing will not result in additional charges to the Customer.
Ceramic coatings and paint protection services are specialty services designed to enhance vehicle appearance, gloss, protection, and ease of maintenance. The Customer understands that ceramic coatings do not make vehicles scratch-proof, do not prevent rock chips, do not eliminate the need for washing or maintenance, do not repair existing paint defects, and require proper maintenance to achieve maximum performance.
Paint correction, polishing, and preparation services may be recommended before coating application. The final result depends on existing paint condition, previous repairs, environmental exposure, vehicle maintenance, and proper aftercare. Splash Mobile Washing is not responsible for damage caused by improper washing methods, automatic car washes, harsh chemicals, neglect, accidents, or third-party services after completion.
Detailing is a cosmetic service and cannot guarantee restoration of all vehicle conditions. Results vary based on vehicle age, condition, materials, and maintenance history — some stains, odors, scratches, paint defects, and damage may be permanent. Splash Mobile Washing does not guarantee that a vehicle will return to factory-new condition unless specifically stated in writing.
Any warranty provided applies only to the specific service purchased and does not cover normal wear and tear, environmental exposure, accidents, neglect, improper maintenance, or damage caused by third parties. Customers are encouraged to follow all maintenance recommendations provided by Splash Mobile Washing.
If a Customer has a concern regarding completed services, they should notify Splash Mobile Washing as soon as possible — whenever possible, before the technician leaves the service location or before the vehicle leaves our facility. Splash Mobile Washing will evaluate legitimate concerns and may correct areas where service did not meet reasonable expectations.
This does not include pre-existing damage, permanent stains, existing defects, normal vehicle wear, or conditions outside the scope of the purchased service. Completed services are not eligible for refunds after work has been performed.
Splash Mobile Washing may photograph or record vehicles before, during, and after service for service documentation, quality control, training, insurance documentation, portfolio development, and marketing/promotional purposes.
Splash Mobile Washing will make reasonable efforts to protect customer privacy — license plates, personal information, and identifying details may be removed or concealed when used for promotional purposes. Customers may request that their vehicle not be used for marketing purposes by submitting a written request before or during service. Service documentation photos may still be taken for business records, quality assurance, and protection of both parties.
Splash Mobile Washing reserves the right to refuse, postpone, or stop service when conditions prevent safe, professional, or proper completion of work — including unsafe working conditions, threatening or disrespectful behavior, hazardous materials, biohazards, illegal activity, unsafe animals, severe weather, vehicle conditions beyond the scope of service, failure to provide access, or failure to disclose important vehicle conditions.
If service is stopped due to Customer-related circumstances, applicable cancellation, dispatch, travel, preparation, or service charges may apply.
Payment is due immediately upon completion of service unless prior payment arrangements have been approved. Accepted payment methods may include credit/debit card, electronic payment, or other approved business payment methods.
For mobile services, payment must be completed before technicians leave the service location unless otherwise approved. For shop services, vehicles will not be released until all balances have been paid in full. Invoices related to cancellation fees, no-show charges, dispatch fees, travel charges, additional approved services, fleet services, or commercial accounts are due upon receipt unless separate payment terms have been established.
By approving services and accepting these Terms, the Customer agrees to pay for all authorized services, fees, and charges. A payment dispute, chargeback, or reversal does not eliminate responsibility for payment if services were properly authorized and completed.
If payment remains unpaid, Splash Mobile Washing reserves the right to pursue collection efforts, which may include collection agencies, legal action, or court proceedings, and the Customer may be responsible for outstanding invoice amounts, collection costs, administrative fees, and attorney/court costs where permitted by law.
Splash Mobile Washing performs services with reasonable care, professionalism, and industry-standard practices. To the fullest extent permitted by applicable law, Splash Mobile Washing shall not be responsible for pre-existing damage, hidden defects, normal wear and tear, mechanical or electrical failures, manufacturer defects, damage unrelated to the services performed, or indirect, incidental, or consequential damages.
The maximum liability of Splash Mobile Washing shall not exceed the amount paid by the Customer for the specific service performed.
Splash Mobile Washing shall not be responsible for delays, cancellations, or inability to perform services caused by circumstances beyond reasonable control, including severe weather, natural disasters, road closures, equipment or vehicle failure, power outages, supply shortages, government restrictions, emergencies, or other acts beyond the Company's control. Splash Mobile Washing will make reasonable efforts to communicate delays and reschedule affected services.
These Terms of Service shall be governed and interpreted according to the laws of the State of Oklahoma. Any disputes arising from services provided by Splash Mobile Washing shall be handled according to applicable Oklahoma laws and regulations. Nothing within this agreement limits any rights provided to consumers under applicable law.
By scheduling an appointment, accepting an estimate, approving a quote, paying a deposit, signing an invoice, confirming services electronically, dropping off a vehicle, or allowing Splash Mobile Washing to begin work, the Customer acknowledges: